Service Technician (G1 Gas Technician)

Sarjeant Propane is a leading local provider of reliable and efficient propane services in Ontario. With a solid commitment to excellence, we have built a reputation for delivering exceptional customer service and safe, dependable fuel solutions. Our dedicated team of propane experts are driven by a passion for meeting your energy needs with professionalism and expertise. Whether for residential, commercial, or industrial applications, we pride ourselves on offering reliable solutions and being your trusted partner for all propane needs.

We are looking for a Service Technician (G1) for our Porcupine, Wawa, and New Liskeard markets.

Job purpose

As a Service Technician, you will be responsible for installing and servicing equipment and tanks based on your certifications and tickets. G1, equipment above 400,000 BTUs. The Service Technician responds to requests base on their certifications for the most difficult and unusual repair situations in recognition of their role as the technical and code expert for the service team.

The Service Technician will also be accountable for upholding the highest standards for safety in the service and handling of propane and for conducting regular vehicle inspections and maintenance. The Service Technician will collaborate with a Service Coordinator on a regular and consistent basis for scheduling information and to provide feedback on issues encountered and obtain instructions in relation to day-to-day activities. The Service Technician may be called upon to provide direct daily supervision to a Service Technician or apprentice until achievement of G2 or G1 designation.

Duties and Responsibilities

This role works closely with the Lead Service and Bulk Coordinator and the Service and Bulk Coordinator.

• Apply advanced technical knowledge in the installation and service of complex residential and commercial propane equipment. This will include, but is not limited to repairs, dispenser inspections and re-qualifying cylinders, the installation and service of propane tanks and propane appliances.

• Provision of preventative maintenance solutions and scheduled maintenance for residential and commercial applications and customers.

• Safe operation of the crane truck and other service vehicles required to perform tank installations, relocations and pickups.

• Maintain, request and stock service truck with inventory. Ensure all necessary parts, materials and supplies, and equipment is available to perform daily work orders and meet customer requests.

• Collect customer signature/stamps and payments for deposit if necessary and utilizing OBTC (On Board Truck Computer) technology.

• Apply lock out procedures in unsafe customer installations.

• Conduct and maintain the highest standard of safety in all activities and operations ensuring compliance with the regulatory bodies and relevant regulations. This includes

• conducting and, if applicable documenting, pre and post vehicle inspections, site inspections and visual tank inspections.

• Collaborate with the Service and Bulk Coordinator frequently for routing and scheduling information. Notify the Service and Bulk Coordinator of any service, customer, routing, scheduling or safety issues immediately to obtain their guidance and instruction on how to resolve the issue or situation.

• Collaborate with the Propane Manager and inform them of any successes, issues or challenges encountered. Obtain their approval for overtime and submit hours worked on a timely basis bi-weekly.

• Provide exceptional customer service by promoting the company and its products and services positively and maintaining good customer relations.

• Seek, identify and capitalize on sales opportunities by providing product information, brochures with basic price and a contact number.

• Provide training and direction to G2 and G3 Service Technicians as required.

• This is an outline of the work involved in this role and is not intended as a complete list of duties or responsibilities.

• All employees are expected to have a willingness to share in the responsibilities and duties of others when necessary to “get the job done” and to contribute their particular skills or expertise, however possible. This will require that the employee develop and maintain a good rapport with all members of our team. This focus will be to the benefit of the employee, our customers and the company.

Compensation

Depending on certification and tickets:

• G1 Certification with rail, mining and LP tickets: $40.00-$45.00 per hour.

• Eligible for paid vacation time.

• Eligible for Group Benefits plan and Group RRSP plan.

• Relocation assistance available to candidates who meet the requirements of the position and are successful in the hiring process. 

Working schedule

• The work schedule would consist of 5 shifts per week at 8 hours per day or 4 shifts per week at 10 hours per day.

• Long hours may be required during the busy seasons of May-October in order to meet operational needs.