Position Overview

• The purpose of the position of Desktop Information Generalist is to provide Level 1, 2 & 3 Helpdesk and Desktop Support, to both corporate and site-based employees

Safety

• Maintain exemplary standard of housekeeping at all times

• Safe work, incident/accident reporting & active involvement in safety initiatives to ensure a safe work environment

• Abide by and proactively comply with Company policies, procedures, guidelines, and systems, as well as all relevant legislation

• Understand and familiarise oneself with site Emergency evacuation procedures

Company / Leadership

• Display conduct which is aligned with company Core Values, Policies and Procedures

• Lead by example and actively participate to achieve department and company goals and objectives

Behaviour / Attitude

• Support and follow all lawful instructions/directives from direct supervisor

• Maintain a high level of professionalism and take responsibility for own conduct and behaviour in the workplace

• Ensure good, clear lines of communication between all stakeholders, including the Site Management team, co-workers and contractors

Knowledge / Skills

• Provide 1st, 2nd and 3rd level helpdesk & desktop support to both corporate and site-based employees

• Ensure service desk tickets are managed accordingly, ensuring that all service levels are exceeded

• Keep clients up-to-date with resolution efforts on current incidents

• Be a strong contributor to IT Policies and Procedures

• Log calls in the ticketing system, and to update calls as action is taken

• Install and configure computer hardware, software, systems, networks, printers and scanners

• Undertake switching, routing, and construction of firewalls when requested

• Install, investigate, diagnose and solve computer software and hardware faults

• Manage stocks of equipment, consumables and other supplies

• Install and maintain operating systems, network and application software on desktop computers

• Ensure minimal downtime to the mining operations or interruption to staff productivity

• Support Operational Technology systems including CITECT SCADA, Seismicity Monitoring, CCTV etc

• Maintain regular housekeeping procedures, including data de-duplication, data backups, network optimisation and storage optimisation

• Conduct training in systems use and access

• Continuously monitor and maintain system access and security

Teamwork

• Work collaboratively with others to achieve organizational goals – both within own department and site wide

• Attend regular relevant site meetings to support and commit to the agreed outcomes

• Leverage of the talent and knowledge within the team to resolve problems

Planning & Organization

• Prioritise and complete tasks accurately as to specifications as assigned by direct supervisor within required timeframes

• Proactively identify and address hazards before they arise as issues

• Be punctual to work and all required site meetings

• Undertake other duties as lawfully instructed