As a member of the store’s Management Team, the Supervisor/Department Manager is responsible for managing and leading the department by ensuring that the department operates efficiently with friendly and informed staff. Reporting to the Store Manager/General Manager, this role ensures customer satisfaction and retail execution that meets the performance expectations.

Responsibilities:

• Foster a culture that values excellent customer service.

• Maintain the quality of the department’s presentation to ensure customer expectations are met.

• Plan and manage daily/weekly departmental activities, objectives and seasonal changeovers.

• Train, supervise, assist, coach, encourage, motivate, inspire and support team members in their departmental operations.

• Manage team members’ performance, provide informal and constructive feedback, and recognize achievements and efforts.

• Prepare work schedules that meets business needs while working withing budget guidelines.

• Help with the store opening and closing responsibilities.

• Assist in selecting and orientating new employees.

• Resolve issues and conflicts while ensuring customer satisfaction and employee satisfaction.

• Ensure compliance with Health and Safety regulations