Required Skills & Role

PRIMARY RESPONSIBILITIES

Case Management

• Serve as a central point of contact for children, youth, families, caregivers, community staff, service providers, and external agencies regarding Jordan’s Principle supports and services.

• Help families navigate health, education, social service, and community systems to access timely and appropriate services and supports.

Family Advocacy

• Advocate for children and families to address service gaps, delays, barriers, and unmet needs in accordance with the intent of Jordan’s Principle.

Community Engagement

• Coordinate information sessions and provide information, education, and outreach to families, staff, community members, and service providers regarding Jordan’s Principle eligibility, processes, documentation requirements, and available supports.

• Build partnerships with service providers and develop referral pathways.

Reporting & Records Management

• Maintain accurate, current, confidential client records, application files, service plans, contact notes, and reporting documents in accordance with organizational policies and privacy requirements.

• Prepare program reports, statistics, work plans, and summaries related to applications, approvals, service utilization, trends, gaps, and community needs.

QUALIFICATIONS

Education & Training

• Minimum post-secondary diploma in Social Services, Social Work, Child and Youth Care, Indigenous Studies, Health, Education, Human Services, or a related field; an equivalent combination of education and relevant experience may be considered.

• Must be a registered member in good standing of the applicable college or professional association.

Experience

• Minimum of three years of experience working with indigenous children, youth, families, or communities in health, social services, education, child and family services, case management, navigation, advocacy, or service coordination.

• Previous experience completing government funding applications, gathering documentation, coordinating referrals, tracking files, preparing reports, and maintaining confidential records.

Knowledge, Skills & Abilities

• Knowledge and understanding of Jordan’s Principle, First Nation service delivery, child and family-centered practice, and barriers experienced by First Nation children and families in accessing services.

• Strong interpersonal communication, advocacy, problem-solving, and conflict resolution skills.

• Ability to build respectful working relationships with families, children, youth, Elders, service providers, community partners, schools, health professionals, and government representatives.

• Demonstrated ability to work independently, manage competing priorities, meet deadlines, and maintain attention to detail.

• Strong computer skills, including Microsoft Office, email, databases, online forms, file management, and reporting tools.

• Knowledge of culturally safe, trauma-informed, strengths-based, and confidential service practices.

• Knowledge of the Canadian Human Rights Tribunal rulings.

• Understanding of First Nation culture, traditions, community protocols, and the importance of culturally appropriate supports;

• Ability to speak an Indigenous language is considered an asset.

Other

• Valid driver’s license, access to reliable transportation and ability to provide a satisfactory driver’s abstract.

• Satisfactory criminal record check, including vulnerable sector screening, or ability to obtain one.

• Ability to travel as required.