Now Hiring: Service Manager – Lead a High-Performing Team, Elevate the Customer Experience, and Keep the Shop Running at Full Throttle

Lead the Charge – Drive Excellence in Service, Team Performance, and Customer Satisfaction!

We’re looking for a motivated, experienced, and customer-focused Service Manager to take the wheel of our high-performing service department. In this leadership role, you’ll be the driving force behind daily operations—managing technicians, advisors, and workflow while delivering a best-in-class experience for every customer who walks through our doors.

Location: 61 Mission Rd, Wawa ON

Compensation: $80,000 - $110,000 per year

What You Will Be Doing:

• Responsible for-profit management - must examine department financial statements,
  including expenses and revenue, to ensure the department's profitability

• Develop and maintain a culture that values excellent customer service through effective
  training, supervision, coaching and talent management of a champion winning team

• Review and implement Service Centre policies and procedures that improve the customer
  experience through high quality service and rapport building

• Develop and implement a long-term strategy and action plan to attract and retain customers

• Ordering parts with company and OEM guidelines

• Knowledge of parts pricing procedures

• Understand and maintain OEM & Aftersales warranty platforms and process

• Establish and maintain good relationships with wholesale customers

• Professionally and effectively resolve customer and employee complaints and concerns

• Ensure compliance with Health and Safety and all other workplace regulations and policies

• Oversee multiple Service and Parts departments and ensure that the department is properly
  staffed, providing coverage during all scheduled business hours

• Maintain an active parts and accessories inventory with appropriate days of supply,
  minimizing obsolescence and improving turnover rates

• Develop and grow external (CP/W) parts and accessories sales including wholesale accounts

• Ensure compliance with 401 and OEM policies and procedures such as to maintain accurate
  warranty 10 bin, clean and presentable merchandising areas including parts storage.

• Ensure the highest level of customer satisfaction

• Report any non-compliant issues directly and immediately to the management

• Manage cash and credit/debit receipts per company policy

• Manage the Reynolds system and ensure that all parts orders are properly received, tracked,
  stored, and invoiced accurately

• Perform physical inventory counts as required which may be required during off business
  hours

• Other duties as assigned by Management & Executive Team